MTN Ghana Holds 2022 MTN Media And Stakeholders Engagement In Koforidua
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By end of July 2022 if customers have not completed their SIM registration, they would lose the opportunity to; make calls, access the internet and do Mobile money transactions.
Government has not met their E-Levy target based on the collection and that is a fact, but the second phase of the E- Levy just started so let’s wait for the next one or two months to come up with specific feedbacks.
At the Eastern Premier Hotel in Koforidua, capital of Eastern Region, the C.E.O of Mobile financial Services of the giant Mobile Telecommunication Network, MTN Ghana, Mr Eli Hini urged the general public especially customers of MTN to comply with the SIM registration as the deadline draws nigh.
This, he said during the 2022 MTN media and Stakeholders Engagement in Koforidua.
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In an interview with the media, Mr Eli Hini answered questions pertaining to Momo Fraud, E-Levy and SIM Card Registration.
MoMo Fraud
He revealed that most of the MoMo frauds the company has encountered has to do with social engineering where people would be called on phone and fall victims to their machinations. Eli Hini advised that customers adopt the golden rule to help fight the fraud.
“Not all of the issues, but a majority of the MoMo fraud, have come from social engineering where people are told to believe stories that are not true. These are customers applying their minds and people are also falling victims to some of these conversations. So we have to maintain the three golden rules.” –
The three golden rules are;
1. Do not give out your MTN Momo pin to anyone
2. Do not complete a transaction you have not initiated
3. Do not discuss personal momo details of your account on the phone
He was quick to advise that the only number MTN would use to call their clients is 0244 300 000 and even if that number calls and asks for pin, ignore that person.
SIM Card Registration
Mr Eli Hini revealed that out of the about 16 million customers that have linked their SIM cards to their Ghana Cards, about 6 million have not completed the process and therefore appealed that they go ahead to complete the full process before July ending.
“Over sixteen million customers have linked their Ghana Cards to their SIM. About 10 million have completed and we have captured their bio data so I plead with the 6 million to also make it to any of our offices to complete the process” – He expressed.
Moreover, he said, if the customers fail to complete the process by July ending, they may not be able to make calls again and would lose the opportunity to do MoMo transactions and use the internet.
E- Levy
When asked about how E-Levy is affecting their business, Mr Eli Hini said the second phase of the program just started and therefore must be given a month or two to study it before coming out with specific judgment.
“E-levy has had its impacts and today we have gone into phase two and we are monitoring. We want to look at phase two to at least up to the end of the month or next month. Then together with phase one we can come out with specific feedbacks with what has happened. So we want to be careful before we make general comment about it. What we all know is that government did not meet his projections based on the collections. That’s a fact and that we can talk about but the rest of it we want to give ourselves time.” –He added
MTN Ghana has set aside 20 million out of their profits for Corporate Social Responsibilities and promises to spend over billions in the next years on corporate responsibilities. MTN Ghana undoubtedly is the leading telecommunication network in Ghana.
Background
The engagement was aimed at assessing the stakeholders on their understanding with respect to MTN’s;
· Fintech/MoMo
· Digital Services (MyMTN app, ayoba)
· Customer experience (Network, Customer services)
It was a very successful engagement.
