Report complaints to our offices not on radio – NHIA tells Ghanaians

The Dormaa Central Municipal Manager Of the National Health Insurance Scheme, Mr. Felix Oppong Yeboah has disclosed that issues of Co-payment and Top-ups have been a major problem associated with the National Health Insurance Authority but leadership is working assiduously to avoid the canker to ensure effective usage of the Health insurance card to access quality healthcare.

Speaking to newsmen During a free special Health Insurance registration and renewal exercise for residents within Dormaa Central municipality on Wednesday, Feb 14 2024 as part of Valentine’s Day give-away, Mr. Felix Oppong Yeboah pleaded with Health insurance card holders who are being tasked to pay monies by healthcare providers to report to authorities of the scheme with proof of evidence of payment for thorough investigation and redress of the extortion.

He said health insurance clients must stop reporting issues of National Health insurance and healthcare providers to Radio stations and rather move to any available insurance office to lodge official complaints for necessary steps to be taken to ensure adequate reparations of the problem at stake.

On his part, Mr. Yeboah Danso, the Public Relations Officer (PRO) of the Dormaa Central Municipal Heath Insurance explained that the program has been in existence for the past 4years where management always organizes free registration and renewal of insurance for the people as a major Valentine boost to mark the valentines day Celebration with the motive of drawing more people to the Health insurance scheme to help them access free healthcare delivery.

He said due to the exercise, they are always ranked 1st or 2nd in terms of Health insurance participants within the Bono region which he said is a significant improvement in the number of clients.

Some beneficiaries who were present at the program expressed appreciation to the leadership of the Dormaa Central Municipal Health Insurance Scheme for ensuring their acquisition of Insurance cards to access free medical care.